How to Find the Right NDIS Support Agency

For the life of a disabled person in Sydney, finding the right disability service providers Sydney is essential. It will enable them to get the best funded support as per the NDIS (National Disability Insurance Scheme).

Once you get your NDIS plan, you will then have to decide which disability service provider you want to deliver the funded supports that have been outline. The insurance scheme gives control to disabled people and their carers over what supports they will access and who they will be purchased from.

Let’s take a look at some general questions to ask regarding a potential disability service provider in Sydney.

hands on the wheel of a wheelchair

Do they understand the NDIS well enough to help you with it?

The NDIS has been somewhat of a shakeup in the field of disability services and not every disability service provider in Sydney has fully adjusted to it. Some will definitely have a better understanding of it than others and can better help you navigate the program.

It’s important to choose an agency that has a robust understanding of the NDIS and can answer all of your relevant questions. Many agencies will be able to meet with you prior to an NDIS planning meeting so they can help you get the best out of it.


Is their service agreement easy to understand?

The service agreement outlines how an agency will be able to help you use the supports outline in your NDIS plan. An easy to understand document would give you an understanding of:

  • The supports provided, their cost and the manner in which they will be paid for
  • Any agreed to terms and conditions

Are they specialists with the assistance you need?

Not all disability service providers in Sydney will be specialists in every area that you need them for. Some may be better at working with children while others might be better at training carers.

While you can choose to source all of your supports through a single provider, you are also able to use different disability service providers in Sydney for multiple different supports. You will however require an individual service agreement document for each one.

No matter what choice you make, you should make sure that the agency that you choose both understanding of and able to meet your needs. Ideally, they should also be able to tailor the supports they provide to meet your individual needs while working towards the goals you have outlined.


Do they have strong polices that back up their commitment to quality?

Officially recognised NDIS providers are required by law to follow certain procedures and adhere to certain policies that work to ensure quality in the work they do. Those who are not registered may not be mandated to follow similar procedures.

You are only allowed to use agencies that are not registered under the NDIS if you have elected to self-manage your plan. This is because by choosing a non-registered agency, you are putting your trust in them to follow quality control procedures that they must enforce upon themselves and not via a government mandate.

If you go with this option you need to ensure that the agency you select has its own quality control policies and safeguards. Proper research and questioning is necessary to find out if they will be the right agency for you.

Above all, you need to find an agency that is flexible to your needs and is able not only to provide high quality care but help people achieve their ongoing goals. This involves input from family, carers and of course the disabled person themselves.